Responsible Gaming — Play Smart, Stay in Control at pg999
pg999 believes that gambling should be an enjoyable form of entertainment — not a source of stress, financial pressure, or harm. Our responsible gaming framework gives every player in Bangladesh the tools, information, and support they need to stay in control at all times.
Gambling for Fun — Not as a Financial Solution
At pg999, we are committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh. We understand that for the vast majority of our players, gambling is exactly what it should be — a fun, recreational activity enjoyed in the same spirit as watching a BPL cricket match or playing a casual game with friends. However, we also acknowledge that for a small number of individuals, gambling can become problematic, and we take that reality seriously.
This page outlines every responsible gaming tool and resource available to pg999 players. We encourage you to read it thoroughly, use the self-assessment questions in the section below to check in with your own habits, and contact our support team at any time if you feel you need help. Our 24/7 support team is trained to handle responsible gaming concerns with sensitivity and without judgment.
The golden rule at pg999 is simple: only gamble with money you can afford to lose, only for as long as it remains enjoyable, and never to recover money you have already lost. If gambling ever stops being fun, it is time to use the tools on this page — or to step away entirely. pg999 will always support you in making that choice.
Age Restriction: The pg999 Platform is strictly restricted to players aged 21 years and above. All accounts are subject to mandatory age verification during the KYC process. Underage gambling is illegal and harmful. If you suspect a person under 21 is using a pg999 account, please report it immediately to .
pg999 operates a strict no-credit policy. We do not offer credit accounts, loans, or any mechanism that allows players to gamble with money they do not currently possess. All deposits must be funded from the player's own verified payment methods — bKash, Nagad, Rocket, Upay, or linked card — and must reflect funds that the player genuinely owns and can afford to allocate to entertainment.
We also want to be transparent about the nature of gambling itself. All casino games and sports bets offered on the pg999 Platform are governed by probability. The house maintains a mathematical edge over the long term on all casino games. Sports betting outcomes are uncertain by definition. There is no betting system, strategy, or "hot streak" that can reliably overcome these statistical realities over a large sample of bets. Responsible players understand this and set strict limits on both their time and spending before they begin any gaming session.
Responsible Gaming at pg999 — At a Glance
- Minimum player age: 21 years old. No exceptions. Age is verified by our KYC process.
- Deposit limits: Set daily, weekly, or monthly deposit caps directly from your account dashboard.
- Session time limits: Set a maximum session duration so the Platform alerts you when your limit is reached.
- Time-out: Take a short break of 24 hours, 48 hours, or up to 30 days with account access suspended during the period.
- Self-exclusion: Close your account for a minimum of 6 months or permanently. Cannot be reversed during the exclusion period.
- Reality check alerts: Receive on-screen reminders at set intervals showing how long you have been playing.
- Loss limits: Cap the maximum net loss allowed within a defined period to protect your bankroll.
Warning Signs of Problem Gambling
Recognising the early warning signs of problem gambling is the first step toward regaining control. Honest self-awareness can make a significant difference before a situation becomes serious.
Chasing Losses
Continuing to place bets after losing in an attempt to recover money already lost. This is one of the clearest and most dangerous signs that gambling has moved beyond entertainment.
Losing Track of Time
Consistently spending more time gambling than you intended, or finding that hours pass without you noticing. Healthy recreational play stays within pre-set time boundaries.
Gambling Beyond Your Means
Using money set aside for rent, groceries, utility bills, or other essential expenses to fund gambling. Any gambling session funded by money you cannot afford to lose is a problem.
Hiding Your Gambling
Feeling the need to conceal the amount of time or money you spend gambling from family members, friends, or colleagues. Secrecy around gambling habits is a significant warning sign.
Mood Tied to Outcomes
Experiencing significant mood swings — irritability, anxiety, or depression — directly tied to whether you have won or lost. Entertainment should not have this kind of emotional grip.
Neglecting Responsibilities
Allowing gambling to interfere with work, studies, family obligations, or social relationships. When gambling competes with real-life priorities, it has become more than entertainment.
Unable to Stop
Repeatedly attempting to cut back on gambling but finding you cannot follow through. Feeling restless or uncomfortable when you try to reduce or stop gambling activity.
Borrowing to Gamble
Borrowing money from friends, family, or financial institutions specifically to fund gambling sessions, or selling personal possessions to generate gambling funds.
Needing Bigger Bets for the Same Thrill
Gradually increasing the size of bets to achieve the same level of excitement — similar to tolerance in substance use. Escalating stakes over time is a meaningful warning signal.
If you recognise any of these signs in yourself, we strongly encourage you to use pg999's self-exclusion or time-out tools immediately and to reach out to our support team at . You can also contact our 24/7 live chat. No one will judge you — getting help early makes a real difference.
Six Tools pg999 Provides to Keep You in Control
Every pg999 player has free, instant access to the following responsible gaming tools. You do not need to justify why you are using them — simply activate the one that best fits your situation.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, the Platform will not accept additional deposits until the limit period resets. Limits take effect immediately when set. Requests to increase a limit are subject to a mandatory 72-hour cooling-off period before taking effect — decreases apply immediately.
Available NowLoss Limits
Cap the total net loss you are permitted to incur within a defined period (daily, weekly, or monthly). Once your loss limit is reached, the Platform will prevent you from placing further bets for the remainder of the period. Like deposit limits, reductions apply immediately and increases require a 72-hour waiting period.
Available NowSession Time Limits
Define the maximum continuous session duration for your account. When your session reaches the limit you have set, the Platform will display a full-screen alert and automatically log you out. You may set session limits between 30 minutes and 8 hours. This tool is particularly effective for players who lose track of time during extended gaming sessions.
Available NowReality Check Alerts
Enable on-screen pop-up reminders at regular intervals — every 15, 30, 45, or 60 minutes — showing your current session duration, total amount wagered during the session, and net session result. Reality checks interrupt the flow of play to give you an objective view of your session before you decide whether to continue.
Available NowTime-Out (Short Break)
Take a structured break from the pg999 Platform for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended — you cannot log in, deposit, or place bets. The time-out cannot be reversed before it expires. All pending withdrawals will still be processed normally during your time-out period.
Available NowSelf-Exclusion
Request permanent or long-term exclusion from the pg999 Platform. Self-exclusion periods are available for 6 months, 1 year, 2 years, 5 years, or permanently. Once a self-exclusion is active it cannot be reversed until the full exclusion period has elapsed, even on request. During self-exclusion, all marketing communications from pg999 will also be suspended.
Available NowLimit Summary — At a Glance
| Tool | Available Periods | Takes Effect | Reversible? | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (decrease) / 72 hrs (increase) | Yes — after 72-hour cooling-off | Active |
| Loss Limit | Daily / Weekly / Monthly | Immediately (decrease) / 72 hrs (increase) | Yes — after 72-hour cooling-off | Active |
| Session Time Limit | 30 min – 8 hours per session | Immediately | Yes — any time | Active |
| Reality Check Alerts | Every 15 / 30 / 45 / 60 minutes | Immediately | Yes — any time | Active |
| Time-Out | 24 hrs / 48 hrs / 7 days / 30 days | Immediately | No — cannot be cancelled early | Active |
| Self-Exclusion | 6 months / 1 yr / 2 yrs / 5 yrs / Permanent | Immediately | No — full period must elapse | Active |
Take a Moment to Check In With Yourself
The following questions are adapted from widely-used problem gambling screening tools. They are not a clinical diagnosis — they are a simple, honest mirror. Answer them privately and truthfully. If you answer "yes" to two or more of these questions, pg999 strongly recommends using one of the tools described in the previous section or contacting our support team for a confidential conversation.
Completely private: Your responses are for your own reflection only. This is not a form — nothing is submitted or recorded. Take as long as you need.
Have you ever spent more money gambling than you originally planned for that session — and continued playing anyway?
Have you ever gambled with money that was set aside for essential expenses such as rent, food, bills, or your family's needs?
Have you felt the urge to place larger bets over time in order to get the same level of excitement from gambling as you used to get from smaller bets?
Have you ever continued gambling after a losing session specifically to try to win back the money you lost, rather than accepting the loss?
Have you lied to — or avoided telling — family members, friends, or colleagues about how much time or money you spend on gambling?
Have you ever borrowed money, sold personal items, or taken a loan specifically to fund gambling activity?
Do you feel restless, irritable, or anxious when you try to reduce the amount of time or money you spend on gambling?
Has gambling affected your performance at work or your studies, or caused tension or conflict in your personal relationships?
Support Is Always Available at pg999
You never have to deal with a gambling concern alone. pg999's support team is available 24 hours a day, 7 days a week to help you activate any responsible gaming tool, discuss your situation in confidence, or guide you to additional resources.
Live Chat Support
Connect with a trained responsible gaming agent via live chat, available 24/7 directly from the pg999 Platform. Response times are typically under 2 minutes.
Email Support
Send a detailed message to at any time. Use the subject line "Responsible Gaming" for priority routing to our specialist team.
Account Settings
Deposit limits, session limits, loss limits, reality check alerts, and time-out can all be activated instantly through the Responsible Gaming section of your account dashboard.
Request Self-Exclusion
To request self-exclusion, contact our support team via live chat or email. Provide your account username and preferred exclusion period and we will activate it within 24 hours.
A message from the pg999 team: We know it takes courage to reach out when gambling feels out of control. Our team responds to every responsible gaming request with discretion, empathy, and zero judgment. Your account security and personal privacy are fully maintained throughout the process. Whether you want to set a simple deposit limit or close your account entirely — we are here to help you take that step, without making it harder than it needs to be.
Tips for Healthy, Enjoyable Gambling
Set a budget before you start. Decide exactly how much you are comfortable spending — and treat that amount as the cost of entertainment, not an investment.
Set a time limit before you start. Decide how long you will play and use a timer or pg999's session limit feature to hold yourself to it.
Never chase losses. If you have reached your loss limit for the session, stop. Losses do not become more likely to reverse the longer you continue playing.
Do not gamble under stress. Avoid playing when you are upset, tired, under financial pressure, or seeking relief from a personal problem.
Balance gambling with other activities. Make sure gambling is one of many leisure activities in your life — not the primary one. Prioritise family, social, and physical activities.
Know when to stop and celebrate a win. Winning is enjoyable — but it is not a signal to keep playing indefinitely. Set a win target and stop when you reach it.
Play Responsibly — pg999 Is Here for You
Whether you want to set a deposit limit, explore our games at your own pace, or simply learn more about how pg999 keeps your experience safe — we have everything you need.