Terms & Conditions — pg999 Online Casino & Sportsbook

Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "you", or "your") and pg999 ("we", "us", "our", or "the Company") governing your access to and use of the pg999 online casino and sports betting platform available at pg999.online ("the Platform" or "the Service").

By registering an account, making a deposit, placing a wager, claiming a bonus, or otherwise using any feature of the pg999 Platform, you confirm that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. These Terms apply in addition to any specific rules, policies, or guidelines referenced herein, including but not limited to our Privacy Policy, Responsible Gaming Policy, and individual game or promotion terms.

If you are accessing pg999 on behalf of another person or entity, you warrant that you have the authority to bind that person or entity to these Terms. If you do not have such authority, or if you do not agree with any part of these Terms, you must immediately cease use of the Platform.

Eligibility & Age Requirements

Use of the pg999 Platform is strictly restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and throughout their continued use of the Service:

• You are at least 21 years of age. pg999 does not permit players under the age of 21 to register or use its services under any circumstances.
• You are accessing the Platform as a private individual for personal, recreational purposes and not on behalf of a commercial gambling operation.
• You are not a current employee, director, consultant, agent, or close family member of a pg999 employee, director, consultant, or agent.
• You do not have a self-exclusion or cooling-off period currently active on your pg999 account.
• You are of sound mind and are not acting under duress, impairment, or any condition that would affect your capacity to enter into a binding agreement.
• Your use of the Platform does not violate any law, regulation, or rule applicable in your jurisdiction.

pg999 reserves the right to request proof of age and identity at any time. Where a player is found to have misrepresented their age, pg999 will void all wagers placed, confiscate all winnings, and close the account permanently. Any deposits made by an underage user will be returned to the payment method used for the original deposit, less any applicable processing costs.

Account Registration & Verification

To access the full range of pg999 services — including depositing funds, placing wagers, and claiming bonuses — you must create a registered account. Each individual may hold only one (1) account on the pg999 Platform. Maintaining duplicate or multiple accounts is strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of any balances held therein.

During registration, you are required to provide accurate, current, and complete information, including your full legal name, date of birth, residential address, mobile phone number, and a valid email address. You warrant that all information provided is truthful and that you will promptly update your account details if any information changes.

pg999 operates a Know Your Customer (KYC) verification process. Before processing your first withdrawal — and at any subsequent point at our discretion — we may require you to submit identity verification documents including but not limited to:

• A government-issued photo ID (National ID Card, passport, or driving licence).
• Proof of residential address (utility bill, bank statement, or official correspondence dated within the last three months).
• Proof of payment method ownership (screenshot of your bKash, Nagad, or Rocket wallet showing your registered mobile number).
• A selfie photograph holding your ID document, where requested.

Failure to complete verification within the timeframe requested by pg999 may result in temporary account restrictions. pg999 reserves the right to withhold withdrawals until verification is satisfactorily completed. All documents submitted are handled in accordance with our Privacy Policy.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Any activity conducted through your account is your responsibility. If you suspect unauthorised access to your account, you must notify pg999 immediately via live chat or by emailing [email protected].

Deposits & Payment Methods

pg999 accepts deposits via the following payment methods, all of which are native mobile financial services widely available to players across Bangladesh:

• bKash — instant deposit credit upon confirmed transaction.
• Nagad — instant deposit credit upon confirmed transaction.
• Rocket (Dutch-Bangla Bank) — deposits processed in real time.
• Upay — deposits processed in real time.
• Visa / Mastercard — subject to card issuer approval; processing times may vary.

The minimum deposit amount is ৳100 BDT. There is no maximum deposit limit under standard account conditions; however, higher-value deposits may trigger an additional verification step as part of our Anti-Money Laundering (AML) obligations.

All deposits must be made from a payment account registered in your own name. pg999 will not accept deposits made on your behalf by a third party. Where a deposit is received from a payment method not registered to the account holder, pg999 reserves the right to reverse the deposit, suspend the account, and conduct a full review.

pg999 does not accept cash deposits, cryptocurrency transactions, or transfers from anonymous or unverified payment sources. Deposits made via methods not listed above will be returned and the associated account may be reviewed.

Withdrawals

Withdrawal requests may be submitted through your pg999 account dashboard at any time, subject to the conditions set out below. pg999 targets an average withdrawal processing time of 15 minutes from the time of approval to delivery to your nominated mobile wallet, though this is a target and not a guaranteed timeframe. Processing times may be extended during peak periods, system maintenance windows, or where additional verification is required.

The following conditions apply to all withdrawal requests:

• Withdrawal requests will only be processed to payment accounts registered in the account holder's own name. pg999 does not process third-party withdrawals under any circumstances.
• pg999 charges zero platform fees on all withdrawal transactions. The amount you request is the amount that arrives in your mobile wallet.
• The minimum withdrawal amount is ৳200 BDT.
• Standard withdrawal requests will be processed within one (1) business day. In the majority of cases, bKash and Nagad withdrawals are processed within 15 minutes of submission.
• Withdrawals may not be processed where a KYC verification review is pending or where the account has been flagged for security review.
• Where bonus wagering requirements have not been met, withdrawals of the bonus component and associated winnings may be restricted until requirements are fulfilled.
• pg999 reserves the right to perform additional verification checks before processing withdrawal requests above certain thresholds, in accordance with our AML policy.

If a withdrawal is delayed beyond the standard processing time, players should contact our 24/7 support team via live chat. pg999 will investigate and provide an update within two (2) hours of the support request being raised.

Bonuses & Promotions

pg999 offers a variety of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms published alongside each individual promotion, in addition to the general bonus terms set out in this section. In the event of any conflict between specific promotion terms and these general Terms, the specific promotion terms shall prevail.

Welcome Bonus: New players who make their first qualifying deposit to pg999 are eligible for a 100% deposit match bonus of up to ৳20,000 BDT. The bonus is credited automatically to the player's account upon confirmation of the qualifying deposit. No bonus code is required. The welcome bonus is available to each new player once only.

General bonus conditions applicable to all pg999 promotional offers include the following:

• All bonuses are subject to wagering requirements. The standard wagering requirement is 30x the bonus amount unless otherwise stated in the specific promotion terms.
• Wagering requirements must be met within 30 calendar days of the bonus being credited. Bonuses not fulfilled within this period will expire and be removed from the account balance.
• Not all games contribute equally to wagering requirements. Slots from Pragmatic Play, NetEnt, and Microgaming typically contribute 100%. Live casino games from Evolution Gaming and Ezugi typically contribute 10%. Spribe Aviator and other crash games typically contribute 20%. The exact contribution table for each active promotion is published on the promotions page.
• pg999 reserves the right to withdraw, modify, or cancel any bonus or promotional offer at any time, with or without prior notice.
• Bonuses may not be transferred, exchanged, or redeemed for cash prior to the completion of applicable wagering requirements.
• Players who abuse bonus offers — including but not limited to bonus fraud, chip dumping, or exploiting promotional mechanics in ways not intended by pg999 — will have bonuses voided and may face account suspension.
• pg999 reserves the right to determine, at its sole discretion, whether a player qualifies for any given promotional offer.

Gameplay Rules & Fair Play

All casino games available on pg999 are supplied by internationally certified third-party game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates under the rules published by its respective provider. pg999 does not modify game mechanics, payout tables, or RNG outputs.

All games utilise certified Random Number Generator (RNG) technology, independently audited to ensure provably fair and statistically random outcomes. pg999 does not — and cannot — influence the outcome of any casino game. Results are determined entirely by the game's certified RNG at the moment of play.

Players are expected to use games for their intended recreational purpose. The following gameplay conduct is prohibited:

• Using any automated software, bots, scripts, or AI-assisted tools to interact with games, place bets, or exploit promotional mechanics.
• Attempting to reverse-engineer, circumvent, or exploit any game's RNG, payout mechanics, or bonus features.
• Colluding with other players at live dealer tables or in any competitive gaming environment hosted on pg999.
• Exploiting any software errors, glitches, or malfunctions. Any winnings generated as a result of a malfunction are void. pg999 will notify the relevant game provider and, where appropriate, refund the wagers placed during the affected period.

In the event of a genuine game malfunction, pg999's decision as to the correct course of action — including voiding affected rounds — shall be final. Players who believe they have experienced a game error should report it to our support team as soon as possible, providing the game name, time of the incident, and their account username.

Sports Betting Rules

pg999 offers a cricket-first sportsbook covering BPL, IPL, T20 World Cup, ICC tournament fixtures, Bangladesh Tigers international series, and a selection of additional sports markets. The following general rules apply to all sports betting activity on pg999:

• All bets are accepted subject to the published odds at the time the bet is confirmed. Odds are subject to change at any time prior to bet confirmation.
• In-play (live) bets are accepted in real time during the applicable event. pg999 reserves the right to suspend in-play betting markets at any time without notice, including during delays, stoppages, or where integrity concerns arise.
• A bet is confirmed only when a valid bet receipt and reference number have been issued to the player. Bets that do not receive a confirmation receipt are not valid.
• In the event that an event is postponed, abandoned, or cancelled prior to the result being determined, bets will be settled according to the specific event rules published at the time of the market's opening.
• pg999 reserves the right to void any bet that was placed based on incorrect odds resulting from a manifest error. Where such a void occurs, the stake will be returned to the player's account in full.
• Maximum bet limits apply on a per-market basis. These limits are published within each betting market. pg999 reserves the right to adjust maximum limits for any player or market at its discretion.
• Suspected match-fixing, irregular betting patterns, or any attempt to exploit insider knowledge will result in immediate account suspension and the voiding of all associated bets.

Sport-specific and competition-specific rules are published within the relevant betting markets on the pg999 sportsbook. Players are advised to review these rules before placing any wager. In any situation not covered by published rules, pg999's ruling shall be final.

Responsible Gaming

pg999 is committed to promoting responsible gambling and providing a safe gaming environment for all players. We recognise that, for some individuals, gambling can become a problem, and we provide a comprehensive suite of player-protection tools to help our members stay in control at all times.

The following responsible gaming tools are available to all registered pg999 players and can be activated immediately through your account settings without requiring contact with support:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limits take effect immediately when reduced and within 24 hours when increased.
• Loss Limits: Restrict your maximum loss over a defined period. Reductions are immediate; increases require a 24-hour cooling period.
• Session Time Limits: Set a maximum duration for each gaming session. When your limit is reached, you will be automatically logged out.
• Reality Checks: Enable periodic on-screen reminders showing your session duration and net gaming position.
• Cooling-Off Period: Take a break from gaming for a defined period (24 hours, 7 days, or 30 days). During a cooling-off period, you cannot log in, deposit, or place any wagers.
• Self-Exclusion: Request permanent exclusion from the pg999 Platform. Self-exclusion is irrevocable for a minimum period of six (6) months. After the exclusion period, reinstatement requires a formal written request and a mandatory 24-hour reflection period.

For more detailed information about our responsible gaming commitment and available resources, please visit our dedicated Responsible Gaming page. Players who feel gambling may be causing harm to themselves or others are encouraged to seek support immediately.

Prohibited Conduct

The following activities are strictly prohibited on the pg999 Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and where applicable, reporting to relevant authorities:

• Providing false, misleading, or fraudulent information during registration or at any point during the account lifecycle.
• Opening or operating more than one pg999 account, whether under your own identity or using false or third-party identities.
• Using stolen, unauthorised, or fraudulently obtained payment methods to make deposits.
• Engaging in any form of money laundering, including structuring transactions to circumvent AML reporting thresholds.
• Using any form of software, hardware, or methodology designed to gain an unfair advantage over the Platform or other players.
• Sharing, selling, or otherwise transferring your account credentials to any third party.
• Accessing or attempting to access the accounts of other pg999 players.
• Attempting to reverse-engineer, decompile, disassemble, or otherwise derive the source code of any pg999 software.
• Engaging in abusive, threatening, or harassing behaviour toward pg999 staff, support agents, or other users.
• Attempting to exploit errors, glitches, or malfunctions in the Platform for financial gain.

pg999 employs sophisticated fraud-detection systems and actively monitors accounts for signs of prohibited conduct. All suspicious activity is investigated thoroughly, and pg999 reserves the right to share information with law enforcement, financial regulators, and other gaming operators where legally required or permitted.

Account Suspension, Closure & Termination

pg999 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a reasonable timeframe.
• Discovery that account registration information is inaccurate, false, or fraudulent.
• Reasonable suspicion of prohibited conduct, fraud, or money laundering.
• Account inactivity exceeding twelve (12) consecutive months.
• Receipt of a valid court order, regulatory instruction, or law enforcement request.

Where an account is closed due to a breach of these Terms, any balance held in the account may be forfeited. Where an account is closed for non-breach reasons (such as at the player's own request), any verified balance will be returned to the player via their registered payment method following completion of all outstanding KYC requirements.

Players may request voluntary account closure at any time by contacting our support team. Voluntary closure requests are processed within five (5) business days. Outstanding bonuses and unmet wagering requirements will be forfeited upon voluntary closure.

Intellectual Property

All content, software, design elements, trademarks, logos, graphics, text, and other materials available on the pg999 Platform — including the "pg999" brand name and associated visual identity — are the intellectual property of pg999 or its licensed content providers and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the pg999 Platform for personal, recreational purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or commercially exploit any pg999 content.
• Create derivative works based on pg999 software, design, or content.
• Remove, alter, or obscure any copyright, trademark, or proprietary notice on the Platform.
• Use the pg999 brand name, logo, or trademarks without prior written consent.

Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of those respective studios and is used by pg999 under licence. Any unauthorised use of third-party game content is prohibited.

Limitation of Liability

To the fullest extent permitted by applicable law, pg999 excludes all liability for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of, or inability to use, the pg999 Platform, including but not limited to:

• Loss of funds resulting from technical failures, system outages, or connectivity issues beyond pg999's reasonable control.
• Delays in payment processing caused by third-party payment providers including bKash, Nagad, Rocket, or Upay.
• Losses arising from unauthorised access to your account where you have failed to adequately protect your login credentials.
• Any loss or damage resulting from your reliance on information or content published on the Platform.
• Interruptions to live sports feeds or live dealer streams caused by third-party providers.

Nothing in these Terms limits pg999's liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

pg999's total aggregate liability to you in respect of any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you to your pg999 account in the thirty (30) days immediately preceding the event giving rise to the claim.

Privacy & Data Protection

pg999 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the pg999 Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key data protection principles observed by pg999 include:

• Personal data is collected only to the extent necessary for the operation of the Platform and fulfilment of our legal obligations.
• Your data is never sold or rented to third-party advertisers.
• All data is stored on secured servers protected by 256-bit SSL encryption.
• You have the right to request access to, correction of, or deletion of your personal data, subject to our legal retention obligations. Contact [email protected] to make such a request.

Amendments to These Terms

pg999 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, pg999 will update the "Last Updated" date displayed at the top of this page and, where practicable, notify registered players via email or an in-platform notification.

It is your responsibility to review these Terms periodically to remain informed of any changes. Your continued use of the pg999 Platform following the posting of revised Terms constitutes your full and binding acceptance of those revised Terms. If you do not agree to any amended Terms, you must discontinue use of the Platform and may request account closure.

Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which pg999 operates. Nothing in these Terms shall affect any non-excludable statutory rights you may have as a consumer under applicable law.

In the event of a dispute between you and pg999, we encourage you to contact our customer support team in the first instance. The majority of disputes are resolved swiftly and informally through our support channel. pg999 commits to responding to all formal complaints within five (5) business days of receipt.

Where a dispute cannot be resolved informally, both parties agree to attempt to resolve the matter through good-faith negotiation before initiating any formal legal proceedings. Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

Contact Information

If you have any questions, concerns, or complaints relating to these Terms & Conditions, or any other aspect of the pg999 Platform, please contact our support team using the details below. All formal correspondence should clearly reference your account username and the nature of your query.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the pg999 Platform
• Support Hours: 24 hours a day, 7 days a week, including all Bangladesh public holidays
• Response Time: Live chat queries are typically answered within 5 minutes; email responses within 24 hours